At the beginning of 1372, Avajang Group started its activity with the help of specialists and technical experts. The founder of the collection has always tried to provide a suitable platform for updating the Avajang collection and improving the scientific and qualitative level of its Iranian users.
Avajang complex has tried to be a loyal and constant companion for its co-workers, partners and customers to provide them with a distinctive and comprehensive experience in all seasons of companionship.
Close communication with users, in order to know their opinion and also to create an atmosphere with confidence to strengthen the power of customer choice, along with the array of sufficient and necessary information about the product to them in the form of virtual space versions and printed versions, has made it possible for users to be the most prominent Provide products with high variety, along with technical support and proper after-sales service.
Avajang Group has tried to create a good shopping feeling among customers and in the meantime has established one of the strongest and largest distribution networks in Iran. Creating and providing incentive programs for customers loyal to Avajang has created a dynamic and friendly environment for the big Avajang family across the country.
Avajang Group is always trying to develop a mission statement of the organization’s values based on the slogan of the group, which is “originality of goods, service is the essence”, as well as creating a customer satisfaction unit and emphasizing quality as one of the most important factors for the growth and development of the organization and understanding the expectations of customers. It has acted to provide the best response and service to them and the correct management of its human resources in order to increase satisfaction and create a commitment to provide services at all levels.
The company is active in the field of research and development, supply, marketing and sales, its activity in the field of computer hardware (Component), office machines, network equipment and CCTV cameras, desktop computers, portable computers (Note Book), equipment The server and data centers and mobile phone accessories (Mobile Accessories) continue and to realize and find the collection management policy, it is always developing and providing different solutions.
The existence of a suitable organizational structure from the product to the final consumer has always made their requests the priority of the collection. In this context, the cooperation of the market research and development units with the marketing unit has led to conducting extensive research in the markets of the country, taking into account the opinions of users and recognizing their real requests, summarizing and identifying quality products worthy of Iranian users and creating an environment for To bring world-class products, which you can see briefly below the list of product categories:
Hardware products:
For many years, Avajang brand distribution network has provided the best possible services to users, relying on quality products, and they have always tried to perform their activities in the best way as a rightful representative in line with the slogan of the collection. Also, in line with the distribution network and the need for closer communication with the audience and respect for consumer rights, Avajang Group updated the company’s website and offered goods directly to the end user. Users can check, select and buy the desired product by visiting the website www.avajang.co.
It started its activity as a unit in Avajang company in 1372 and was officially and independently established in 1382 under the title of Avajang Services Company with the mission of providing after-sales services in the field of information technology. Setting up the first service and repair center for computer parts and components in Iran is the first action of this company in this field and during nearly two decades of independent activity with an emphasis on informing, improving the level of awareness and knowledge of customers through various means, as a wide network of services. , permanent support and support to customers in the field of after-sales service.
Avajang Services, one of the largest groups active in the field of information and communication technology in the country, is committed to providing services beyond the demands of customers. In order to achieve this goal, put the following goals at the top of all the company’s activities and by announcing their commitment to this policy, consider the following as the goals of all their activities:
In order to implement this policy and realize the vision of the title, the first step is the establishment, maintenance and continuous improvement of “ISO 1004: 2012”, “ISO 9001: 2008”, “ISO 1001: 2007”, “ISO 10002: 2014” and “ISO10003: 2007″ standards. ” has been taken into consideration.
In order to expand the provision of unique, timely and high-quality services, the number of representatives and after-sales service branches of Avajang is constantly growing throughout the country, one of the examples of which is the provision of service through the main after-sales service centers. Sales in the cities: Tehran, Shiraz, Isfahan, Mashhad, Ahvaz, Tabriz, Kermanshah and more than 70 authorized representatives to provide after-sales services throughout the country.
After completing the specialized training courses and meeting the necessary conditions to obtain representation, Avajang’s after-sales service representatives receive a representation card and according to the grouping done, they provide different services to the clients in the provinces.
Avajang uses a wide range of software to respond to customers and directly communicate with representatives and branches, track goods, send SMS, etc. It is possible to track the position of the part under Avajang warranty online, and it is possible to ask questions online from technical experts for customers.
The provision of unique after-sales services is the main foundation of the reputation of Avajang and is an important factor for increasing the credibility and ease of supplying bulk goods to the main customers of this company.
Currently, Avajang is one of the largest active groups in the field of information and communication technology in the country. A collection that has always tried to provide a suitable platform for the growth and improvement of the scientific and qualitative level of Iranian users by taking advantage of the facilities and rich technical knowledge. Continuously providing information to customers and creating a safe environment to strengthen their power of choice, selecting and supplying the most prominent products and new solutions in the field of information technology along with appropriate support and services is a unique path that helped Avajang to create a good shopping experience. His customers are proud. A feeling that today has made a good, reliable and distinct name from Avajang in the mind of the audience.
Creating an excellent and distinctive experience for customers, develop and create new products and services by identifying the wishes and needs of customers, create a two-way and interactive relationship with customers, provide a worthy response to the trust of our dear customers, encourage customers to use products and services. Up-to-date IT and providing incentive programs for Avajang’s loyal customers create a dynamic and friendly environment for the Avajang family across the country.
Avajang always aims to:
Compilation of ideals, mission statement and values of the organization in line with customer satisfaction. Proposing quality as one of the most important factors in the growth and development of the organization and customer satisfaction. Understanding customer expectations. Creating favorable expectations in customers. All levels of the organization, the implementation of employee evaluation plans by customers, management of customer complaints brought maximum satisfaction in using the products and services of this group for all consumers.
